When pests invade your home or business, choosing the right pest control service is one of the most important decisions you’ll make. Getting it wrong can cost you more money, recurring infestations, property damage, and even health risks. Here, we will help you make that choice with confidence. Here’s a complete guide to how to choose the best pest control company, including practical tips, red flags, and the key questions you should ask before hiring anyone.

Start With Reputation and Reviews

One of the first steps in how to choose the best pest control company is to research reputation:

Online reviews – Check Google, Facebook, and other review platforms. Real customer feedback gives a strong indication of reliability and results.
Testimonials and case studies – Trusted companies openly share customer stories and outcomes.

Word-of-mouth recommendations from neighbours, family, and business owners are also invaluable — they give insight into ongoing service quality and trustworthiness.

Verify Credentials: How Do I Know If a Pest Control Company Is Legit?

Many fly-by-night operators offer cheap services but deliver poor results or unsafe treatments. Here’s how to ensure legitimacy:

Licensing and certifications

Legitimate pest control companies are licensed to apply pesticides and treatments under local or national regulations. Certified technicians undergo formal training and are updated on safety standards.

Insurance and bonds

Professional companies carry liability insurance and workers’ compensation — protecting you if an accident or property damage occurs during service.

Professional membership

Associations like industry pest control bodies often require higher compliance standards and continuing education for members.

Transparent pricing and written quotes

Legit companies provide clear, itemised quotes without hidden fees. Any hesitation to provide written details is a red flag.

Compare Multiple Estimates

Before choosing, get at least three quotes from reputable providers. This helps you compare:

Services included
Treatment methods
Guarantees or warranties
Total costs and follow-up procedures

Comparing side-by-side will help you identify value, not just the lowest price — and is a recommended step when assessing any pest control service.

Ask the Right Questions: What Questions Should I Ask a Pest Control Company?

Asking informed questions doesn’t just help you evaluate expertise — it protects you, your property, and your family. Here’s a checklist to use when speaking with any pest technician:

General Experience

How long have you been in business locally?
Do your technicians hold current licences and training?

Inspection & Treatment Details

Will you conduct a full inspection before treatment?
What pests will be treated — and how?
Are your methods safe for children and pets?

Service and Follow-Ups

Are follow-up treatments included if pests return?
Do you offer a warranty or service guarantee?

Costs

Can you explain every charge on the quote?
Are there any conditions that might change the price later?

Safety & Environment

What products do you use and what are the health precautions?
Do you offer eco-friendly or low-toxicity options?

Asking these questions ensures you understand the scope, safety, and effectiveness of the service you’re considering.

Look for Comprehensive Services

The best pest control company offers a broad range of services to tackle different pest problems (e.g., ants, rodents, termites, wasps). You want a team that doesn’t just treat pests — they prevent their return with long-term plans and property-specific solutions.

Safe, effective treatments should include:

Detailed inspection and diagnosis
Tailored treatment plans
Follow-up visits when necessary
Advice on pest prevention and proofing

Companies that limit their services or refuse to customise solutions may not be equipped to handle complex infestations.

Professionalism and Communication Matter

A pest control company should be easy to communicate with and respectful of your property. When surveying options:

Do they answer your questions fully?
Are they punctual and organised?
Do they explain risks and expected results honestly?

Professional conduct matters just as much as technical skill — it reflects how they handle your home or commercial space.

Trust Your Instincts

Finally, trust your instincts. If something feels rushed, unclear, or too good to be true, pause and reconsider. Choosing a pest control company is an investment in your property and peace of mind.

CPR Pest Services: Your Trusted Choice

At CPR Pest Services, we bring local expertise, certified technicians, and a proven track record in Newcastle and the Hunter Valley. We specialise in safe, effective pest control solutions for residential and commercial properties — and we’re committed to transparency, quality, and your satisfaction.

Contact CPR Pest Services today for a thorough inspection, clear answers, and a pest-free future.